Category Archive: Personal Leadership

Problems With The Boss

Posted by on July 10, 2009

All of us have worked at some point in time for someone who at worst just could not get it done or at best was personality challenged.   We come into our jobs with the hope that we can be a part of the solution and yet there are times when we don’t see the progress we had hoped for.

I changed jobs three times in the first five years out of college because I thought the problem was external.  If I could just get with the right company with a great boss then I would be successful.  To my shock I realized that the real problems were internal and I was simply carrying all of my personal issues from one company to the next expecting different results.

These are some of the things I have learned over the years about problems with the boss:

1.       Check Your Motives—make sure that your real agenda is to do what is best for the organization and not for yourself.  When you make it a priority to help make your boss successful then it becomes a win-win for everyone.

2.      Keep It Real—when things are not changing at the pace you had hoped you have a choice to make.  You can get your feelings hurt and start telling people what they want to hear and emotionally quit or you can have the character to tell the truth with a respectful attitude.

3.      Watch Your Tongue—if you allow your concerns to become public in an inappropriate way then you just became part of the problem and not part of the solution.  You should never say anything negative about another person to someone else because it will only spread disunity and destroy team moral.

4.      Do Your Job—when we get in the negative cycle not only are we causing problems for other people we are not focused on getting our own jobs done with excellence.  We must show up every day with a clean heart and high level of commitment to be and do our best.

 

 I can promise you it is not in your job description to change your boss or even your organization for that matter.  What is there is a clear set of priorities that need to be done by a person who is mature enough to stay positive when things don’t go their way and passionate enough to never settle for anything less than their personal best every day.

 

 

Lessons From Michael Jackson

Posted by on July 8, 2009

We have all been affected by the sudden death of Michael Jackson in different ways.  Some of us feel compassion for the children who are left behind to grow up in the huge shadow of their father.  Others are feeling regret for such a waste of a very talented person who lost so much of what really matters during his life.

Most of us will never have to deal with all of the things that Michael did that come with being a famous celebrity who earns millions of dollars in income.  However we all have to deal with the life issues that he faced:

1.       Resolve Past Hurts—if you do not deal with the pain from when people close to you have failed you when you were growing up then you will surely carry those open wounds into adulthood.  The tragedy for all of us is when the core issues that we are dealing with as adults are really problems that surfaced many years ago but were never appropriately resolved.

2.      Trust Right People—show me who your friends are and I can tell you a lot about your character.  The temptation for all of us is to surround ourselves with people who tell us all that we want to hear but they really don’t care enough to tell us the truth.  These people make us feel good for the moment but leave us eventually broken and empty when the fun runs out.

3.      Develop Core Values—there is no doubt in my mind that many times Michael wanted to do the right thing and really wanted to help people.  When you don’t have a solid foundation to build on you will consistently make very bad decisions that seem extremely inconsistent with whom you want to be as a person.

4.      Decide How Much Is Enough—driven people are never satisfied because they are trying to satisfy their deepest needs with things that can never bring real peace and fulfillment in life.  If you are not content with what you have now there is no reason to believe you will be in the future regardless of how much you get. 

Michael Jackson’s legacy will be a hotly debated subject for years to come.  Some only see the bad and others refuse to say anything was wrong at all.  Will the people closest to you be debating your legacy when you are gone or will they all agree it was a life well spent.

 

Faith vs. Trust

Posted by on July 7, 2009

In the Christian life we are taught from the very beginning the importance that faith plays in our lives.  Without it we cannot know God on a personal relationship level and we cannot reach our potential in this life without putting it into practice every day.

Faith allows us to not only believe that God exists but that everything He has promised us in His word is true.  Beyond that the core issue is that God is able to do what He has said and there is nothing too hard for Him.

If faith answers the question Is God able then trust answers the question Is God good?  Trust goes beyond faith and believes that everything He has asked me to do is not only for His glory but also for my good.

When suffering comes faith will help you to believe that God is able to deliver you out of your trials but trust helps you to rest in the fact that if you are not delivered His grace will still be sufficient.

Most Christians are no longer afraid of what God is going to do to them because they have the complete assurance of their salvation.  However, the major problem is that we daily walk in the fear of  what God might do with us if we fully surrender our lives to Him.

There is no greater deception for the believer than to fear the One who loves you the most.  Yes God is able but far more than that He is also good.

 

Promises We Make

Posted by on July 3, 2009

This is the sixth in a series of ten posts on promises we should be willing to make to the people that matter the most in our lives.  A promise goes beyond a mere commitment to do something it carries the clear expectation that we are going to pay the price to do what we said we would do.

The first promise was I will sincerely listen to what you have to say.  Really listening to someone without a personal agenda communicates to them that they have value in your life and that you sincerely care.

The second promise was I will always tell you the truth.  Without this there can be no basis of trust, just ask Elizabeth Edwards how painful that can be.

The third promise is I will apologize when I am wrong.  When someone sincerely and genuinely apologizes we know two things.  They are willing to humble themselves and they want to restore their relationship with us because we still matter to them.

The forth promise is I will forgive you when you hurt me.  There can be no lasting peace in any relationship without the power of forgiveness.  This is even more critical when someone has come to us and sincerely apologized they are asking without saying it will you please forgive me.

The fifth promise is I will live with hope and believe the best.  Relationships are messy and there are always going to be times when people do or say things that upset us.  It is at that precise moment that we have a critical choice to make about how we process what we are hearing.  The bottom line is we will either choose to believe the best about the other person or we will assume the worst. 

The sixth promise is I will not manipulate change in you.  This deals with our core motivation when we interact with other people.  If our goal in sharing with this person is to only tell them what they are doing wrong and why they should be the one to change then we are manipulating. 

We must first assume personal responsibility for whatever percentage of the problem is our responsibility by admitting it and giving a sincere apology.  Then and only then are we ready to talk to the person about what they did in a way that will really try to help them to move forward as well.

It is very easy to see what other people are doing wrong and sometimes almost impossible to see the blind spots in our own lives.  When people first see our humility then they will be open to our advice. 

 

The Winning Attitude

Posted by on July 2, 2009

Lou Holtz the famous football coach once said, “Ability is what you’re capable of doing, motivation determines what you do and attitude determines how well you do it.” We have heard all our lives how important a role our attitude plays in everything we do every day.

In John Maxwell’s book The Winning Attitude he says that it is absolutely your key to personal success.  His list several key principles about how attitude impacts every part of our lives:

1.       Our attitude determines our approach to life

2.      Our attitude determines our relationships with people

3.      Often our attitude is the only difference between success and failure

4.      Our attitude at the beginning of a task will affect its outcome more than anything else

5.      Our attitude can turn our problems into blessings

6.      Our attitude can give us an uncommonly positive perspective

Maintaing the proper perspective is probably the most important one for me.  We are all going to encounter problems and setbacks in our lives.  It is very important to remember when you are going through difficult times not to focus on what you have lost but what you still have to be thankful for all around you.  When you choose to see the glass for the way it is more than half full it will give you the perspective you need to deal with all the other issues.

I found the following to be very helpful about What is an attitude?

It is the “advance man” of our true selves

Its roots are inward but its fruit is outward

It is our best friend or our worst enemy

It is more honest and more consistent that our words

It is an outward look based on past experiences

It is a thing which draws people to us or repels them away

It is never content until it is expressed

It is the librarian of our past

It is the speaker of our present

It is the prophet of our future

 

 

 

Practicing Feedforward

Posted by on July 1, 2009

Almost every serious organization uses some form of feedback to evaluate the performance of their top leadership team.  This usually works best in a 360 type environment where the person receives feedback from superiors, peers and subordinates as well.

The concept of feedforward was developed by Marshall Goldsmith in his best seller What Got You Here Won’t Get You There about how to coach senior executives.  He encourages every leader to identify core behaviors that need to change through feedback.  Then apologize for your mistake and commit to change that character quality in the future.

The primary way he recommends to accomplish this is through the four disciplines in feedforward:

1.       Identify Target Behavior—choose the one behavior that your colleagues have told you about that you consider to be at the top of your list for change.  The number one issue among the thousands of people he has worked with is to be a better listener.

2.      Enlist Accountability Partners—the key here is to secure a personal commitment from as many people as possible to help you in this particular area.  This should include family members as well as various levels of people within the organization where you work.  They will all commit to help you focus on this one specific area and help you with ongoing feedback.

3.      Solicit Specific Suggestions—ask everyone in your accountability circle for at least two suggestions that might help you achieve a positive change in your selected behavior.  The key ground rule here is that there should be no mention of mistakes in the past but every comment is about the future.

4.      Practice Active Listening—take appropriate notes if necessary but make sure you are really listening to each and every suggestion to the point that you can put it into practice.  Also it is very important regardless of the quality of the input to be sure to graciously thank everyone involved who will take the time and emotional risk of telling you what you really need to hear.

 

Level Five Leaders

Posted by on June 30, 2009

In my opinion the best organizational leadership book that has been written is Good to Great by Jim Collins.  It proves beyond any doubt some things we have always know about effective leadership but he discovers some key principles that fly in the face of everything we have been taught in the past.

One thing that is really not new but clearly prioritized in his book is the importance of character in the life of any leader.  Character ensures that the motives of the leader are always focused on what is best for the people they are leading and not for themselves.

The most significant myth that this book destroys about great leaders is that they all must be very outgoing cheerleader type personalities and that they have to lead with an authoritarian dictatorial style to be effective.

According to Collins, “Level 5 leaders display a compelling modesty, are self-effacing and understated.  In contrast, two thirds of the comparison companies had leaders with gargantuan personal egos that contributed to the demise or continued mediocrity of the company.”

This personality type should never be mistaken for laid back soft leaders who don’t have the strength to make the hard calls.  As a matter of fact they combine humility with an incredible strong will to make sure the right things are getting done.  If they have to they would fire their mother if that is what was necessary for the long term benefit of the organization.

They also give credit to others when things are going well and when they are not they assume personal responsibility.  This combination of personal humility and professional will make for the type of leader anyone would want to follow.

Six Ways To Make Emotional Deposits

Posted by on June 26, 2009

We are all familiar with the metaphor of making emotional deposits and taking withdrawals from another person both personally and professionally.  When you end up taking more than you give to another person you end up with a negative balance and believe me there are serious fees and late charges involved.

Stephen Covey in his great book Seven Habits of Highly Effective People gives us six ways that we can make sure we are making deposits on a consistent basis with another person:

1.      Understanding the Individual—really seeking to understand another person is probably one of the most important deposits you can make, and it is the key to every other deposit.  You simply don’t know what constitutes a deposit to another person until you understand that individual.

2.      Attending to the Little Things—the little kindnesses and courtesies are so important.  Small discourtesies, little unkindness’s, little forms of disrespect make large withdrawals.  In relationships, the little things are the big things.

3.      Keeping Commitments—keeping a commitment or a promise is a major deposit; breaking one is a major withdrawal.  In fact, there’s probably not a more massive withdrawal than to make a promise that’s important to someone and then not to come through.

4.      Clarifying Expectations—the cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals.  That’s why it’s so important whenever you come into a new situation to get all the expectations out on the table.

5.      Showing Personal Integrity—personal integrity generates trust and is the basis of many different kinds of deposits. One of the most important ways to manifest integrity is to be loyal to those who are not present because that builds trust with those who are.

6.      Apologizing Sincerely When You Make a Withdrawal—when we make withdrawals from the Emotional Bank Account, we need to apologize and we need to do in sincerely.  Great deposits come in the sincere words we share with the people we have hurt.

Promises We Make

Posted by on June 25, 2009

This is the fifth in a series of ten posts on promises we should be willing to make to the people that matter the most in our lives.  A promise goes beyond a mere commitment to do something it carries the clear expectation that we are going to pay the price to do what we said we would do.

The first promise was I will sincerely listen to what you have to say.  Really listening to someone without a personal agenda communicates to them that they have value in your life and that you sincerely care.

The second promise was I will always tell you the truth.  Without this there can be no basis of trust, just ask Elizabeth Edwards how painful that can be.

The third promise is I will apologize when I am wrong.  When someone sincerely and genuinely apologizes we know two things.  They are willing to humble themselves and they want to restore their relationship with us because we still matter to them.

The forth promise is I will forgive you when you hurt me.  There can be no lasting peace in any relationship without the power of forgiveness.  This is even more critical when someone has come to us and sincerely apologized they are asking without saying it will you please forgive me.

The fifth promise is I will live with hope and believe the best.  Relationships are messy and there are always going to be times when people do or say things that upset us.  It is at that precise moment that we have a critical choice to make about how we process what we are hearing.

The motive behind the message a person is communicating is extremely important.  Most of the time it will not be immediately apparent what their motive is but every time we bring our own presuppositions and expectations into each conversation. 

The bottom line is we will either choose to believe the best about the other person or we will assume the worst.  When we assume the worst we will walk away hurt or even bitter.  When we assume the best regardless of what they say and how upset they are we can give them a pass because we trust their heart.

 

Rinsing Your Cottage Cheese

Posted by on June 22, 2009

There were many profound conclusions reached by Jim Collins research team that were documented in his bestselling book Good to Great.  The principle of rinsing your cottage cheese received a small amount of space in the book but may be one of the key principles that separate those organizations who merely survive in this economy and those who thrive.

This analogy comes from a disciplined world-class athlete named Dave Scott, who won the Hawaii Ironman Triathlon six times.  Even though he had a training schedule that would burn at least 5,000 calories per day he would still rinse his cottage cheese to get the extra fat off.

From a business planning model this represents the last 10 percent of work that most people are not willing to do or even know exists to make their project or program  the best it possibly could be.  Most people are willing to settle for 75-90% effort and feel that should really represent the best they can produce.

Sometimes the last 10% represents seemingly little things like a spot on the carpet or windows that have not been cleaned.  However that can be the very thing that a customer will notice and come to the conclusion that if you do not care about those areas what else are you not doing to be your best that they cannot see.

Collins writes, “Everyone would like to be the best, but most organizations lack the discipline to figure out with egoless clarity what they can be the best at and the will to do whatever it takes to turn that potential into reality.”  Bottom line they lack the character and the discipline to rinse their cottage cheese.