Category Archive: Servant Leader

The Leaders Legacy

Posted by on August 3, 2009

In a day when markets and shareholders demand short term rewards for their financial investment it is extremely difficult for leaders to have the courage to lead with the long term as a priority.  The temptation to make easy decisions that will make the leaders bottom line look good today are setting up good companies for failure down the road.

This mentality usually results in a strong almost dictatorial leadership style that builds the business around the charisma and determination of the celebrity type leader.  There is very little delegation and certainly no succession planning taking place because that does not serve the crisis of the moment mentality.

The real test of any leader’s success must not be simply measured by the timeframe when they are working but by what happens to the organization when they leave.  If everything seems to fall apart and all positive momentum is lost then you cannot believe the leader set the team up for future success.

John Maxwell makes the point when he writes, “Achievement comes to someone when he is able to do great things for himself.  Success comes when he empowers followers to do great things with him.  Significance comes when he develops leaders to do great things for him.  But a legacy is created only when a person puts his organization into a position to do great things without him.”

When we value the success of others over the long haul over any short term success we may have for ourselves then we are leading with integrity.  Anything less than that is nothing more than selfish ambition and that is not true leadership.

Priority Of Personal Development

Posted by on July 22, 2009

I was attending a conference many years ago and heard for the first time this life changing quote, “You will be the same person in five years as you are today except for the people you meet and the books you read.”  I made a commitment on that day to apply this principle in my life.

The people you meet part of this development applies to all of life.  There is great wisdom in finding people who know more than you do about your area of expertise or interest and asking them for a meeting so that you can learn all that you can from someone who has already been where you want to go.  Every year you should have a list of at least ten new individuals that are successful and willing to invest in your life.

Please do not limit this to your professional life because you can find people everywhere who are great spouses or parents or involved in church and community work.  Some of the greatest connections I have ever made were in the normal flow of life because I was always looking for someone who could teach me something.

In the area of reading I have found that for every ten books that I read on a particular subject I will find at least one that will permanently change my life for good.  These become the books that you read at least once a year just to remind yourself of all the truths that you need to make sure you are applying in your life.

One of the disciplines I have developed over the years is that I will write the power statements or great quotes on the inside flyleaf of every good book so that I can always go back for a quick review.  If you will set a goal of at least one new book a month to start you will be amazed by how much your life will change because as you read your capacity to understand and develop new skills will be exponentially multiplied.

I am sure if this quote were made today it would include some reference to the incredible amount of information on the web.  Today you can read blogs and watch videos by some of the greatest communicators on life’s most challenging subjects whenever you want and usually without any cost but your time.

All learning that enhances personal development is an investment in your future that will give you an incredible return on your investment.

Credibility The Foundation For Leadership

Posted by on July 17, 2009

There are many leadership qualities that must be present in the leader if people are going to trust them to the point of following.  It is very important to be committed, competent and inspiring but without credibility especially today people will see you as a fake and be totally turned off.

The bottom line is regardless of how visionary the message if they cannot believe in the messenger then trust is destroyed.  People may show up for work but their heart is not in it and although they seem positive in front of superiors they are constantly critical with their peers in private.

If leaders are to maintain credibility they have to walk the talk and personally practice what they preach.  When their actions are inconsistent with their words and they do not follow through on their promises then they are no longer seen as authentic.

When team members work on a project for a long time and produce great results only to see the leader take an inappropriate amount of the credit they feel burned.  They want to see leaders who give credit to others and assume personal responsibility when they make mistakes.

If the leader is seen as real when things are not going well people will give them the benefit of the doubt every time.  When leaders are hypocritical and things are even going well they will get polite support but in reality they have lost the confidence of their team and sadly don’t even know it.

 

Moving Beyond Significance

Posted by on July 14, 2009

We owe a great deal to several authors who have written excellent books on how to move from success as the primary goal in your life to real significance. Probably the book Half Time by Bob Buford has made the most life changing impact with people who have worked very hard to be professionally successful in the corporate world only to find their personal life lacked real purpose and meaning.

Significance moves way beyond profits as a definition of success to people and how is my life adding value to others. Success many times is simply about what do we get at the end of the day while significance is about what are we willing to give away to make a difference.

If you want to have an eternal impact on the people who are a part of your life you must move beyond significance to surrender. When you live a total life of surrender your definition of success is totally determined by the One you are following. This definition alone will give you true significance as He uses your life story to impact other people in ways that will permanently change them for their good.

This means that we must die to the world’s definitions of success as the accumulation of power, position and pleasure and conform our expectations to His perfect will for our lives. This may include the ability to make a lot of money and have great positions of leadership responsibility. It may also mean a life that is filled with suffering and difficulty that can be leveraged by God to even have a greater impact on other people as they see you daily walk in grace and peace.

A surrendered life is one that is lived in total partnership with God so that He can use us as He sees best to change the world one person at a time starting with us. There can be no greater definition of success and significance in this life.

Problems With The Boss

Posted by on July 10, 2009

All of us have worked at some point in time for someone who at worst just could not get it done or at best was personality challenged.   We come into our jobs with the hope that we can be a part of the solution and yet there are times when we don’t see the progress we had hoped for.

I changed jobs three times in the first five years out of college because I thought the problem was external.  If I could just get with the right company with a great boss then I would be successful.  To my shock I realized that the real problems were internal and I was simply carrying all of my personal issues from one company to the next expecting different results.

These are some of the things I have learned over the years about problems with the boss:

1.       Check Your Motives—make sure that your real agenda is to do what is best for the organization and not for yourself.  When you make it a priority to help make your boss successful then it becomes a win-win for everyone.

2.      Keep It Real—when things are not changing at the pace you had hoped you have a choice to make.  You can get your feelings hurt and start telling people what they want to hear and emotionally quit or you can have the character to tell the truth with a respectful attitude.

3.      Watch Your Tongue—if you allow your concerns to become public in an inappropriate way then you just became part of the problem and not part of the solution.  You should never say anything negative about another person to someone else because it will only spread disunity and destroy team moral.

4.      Do Your Job—when we get in the negative cycle not only are we causing problems for other people we are not focused on getting our own jobs done with excellence.  We must show up every day with a clean heart and high level of commitment to be and do our best.

 

 I can promise you it is not in your job description to change your boss or even your organization for that matter.  What is there is a clear set of priorities that need to be done by a person who is mature enough to stay positive when things don’t go their way and passionate enough to never settle for anything less than their personal best every day.

 

 

The Winning Attitude

Posted by on July 2, 2009

Lou Holtz the famous football coach once said, “Ability is what you’re capable of doing, motivation determines what you do and attitude determines how well you do it.” We have heard all our lives how important a role our attitude plays in everything we do every day.

In John Maxwell’s book The Winning Attitude he says that it is absolutely your key to personal success.  His list several key principles about how attitude impacts every part of our lives:

1.       Our attitude determines our approach to life

2.      Our attitude determines our relationships with people

3.      Often our attitude is the only difference between success and failure

4.      Our attitude at the beginning of a task will affect its outcome more than anything else

5.      Our attitude can turn our problems into blessings

6.      Our attitude can give us an uncommonly positive perspective

Maintaing the proper perspective is probably the most important one for me.  We are all going to encounter problems and setbacks in our lives.  It is very important to remember when you are going through difficult times not to focus on what you have lost but what you still have to be thankful for all around you.  When you choose to see the glass for the way it is more than half full it will give you the perspective you need to deal with all the other issues.

I found the following to be very helpful about What is an attitude?

It is the “advance man” of our true selves

Its roots are inward but its fruit is outward

It is our best friend or our worst enemy

It is more honest and more consistent that our words

It is an outward look based on past experiences

It is a thing which draws people to us or repels them away

It is never content until it is expressed

It is the librarian of our past

It is the speaker of our present

It is the prophet of our future

 

 

 

Level Five Leaders

Posted by on June 30, 2009

In my opinion the best organizational leadership book that has been written is Good to Great by Jim Collins.  It proves beyond any doubt some things we have always know about effective leadership but he discovers some key principles that fly in the face of everything we have been taught in the past.

One thing that is really not new but clearly prioritized in his book is the importance of character in the life of any leader.  Character ensures that the motives of the leader are always focused on what is best for the people they are leading and not for themselves.

The most significant myth that this book destroys about great leaders is that they all must be very outgoing cheerleader type personalities and that they have to lead with an authoritarian dictatorial style to be effective.

According to Collins, “Level 5 leaders display a compelling modesty, are self-effacing and understated.  In contrast, two thirds of the comparison companies had leaders with gargantuan personal egos that contributed to the demise or continued mediocrity of the company.”

This personality type should never be mistaken for laid back soft leaders who don’t have the strength to make the hard calls.  As a matter of fact they combine humility with an incredible strong will to make sure the right things are getting done.  If they have to they would fire their mother if that is what was necessary for the long term benefit of the organization.

They also give credit to others when things are going well and when they are not they assume personal responsibility.  This combination of personal humility and professional will make for the type of leader anyone would want to follow.

Six Ways To Make Emotional Deposits

Posted by on June 26, 2009

We are all familiar with the metaphor of making emotional deposits and taking withdrawals from another person both personally and professionally.  When you end up taking more than you give to another person you end up with a negative balance and believe me there are serious fees and late charges involved.

Stephen Covey in his great book Seven Habits of Highly Effective People gives us six ways that we can make sure we are making deposits on a consistent basis with another person:

1.      Understanding the Individual—really seeking to understand another person is probably one of the most important deposits you can make, and it is the key to every other deposit.  You simply don’t know what constitutes a deposit to another person until you understand that individual.

2.      Attending to the Little Things—the little kindnesses and courtesies are so important.  Small discourtesies, little unkindness’s, little forms of disrespect make large withdrawals.  In relationships, the little things are the big things.

3.      Keeping Commitments—keeping a commitment or a promise is a major deposit; breaking one is a major withdrawal.  In fact, there’s probably not a more massive withdrawal than to make a promise that’s important to someone and then not to come through.

4.      Clarifying Expectations—the cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals.  That’s why it’s so important whenever you come into a new situation to get all the expectations out on the table.

5.      Showing Personal Integrity—personal integrity generates trust and is the basis of many different kinds of deposits. One of the most important ways to manifest integrity is to be loyal to those who are not present because that builds trust with those who are.

6.      Apologizing Sincerely When You Make a Withdrawal—when we make withdrawals from the Emotional Bank Account, we need to apologize and we need to do in sincerely.  Great deposits come in the sincere words we share with the people we have hurt.

Law Of The Inner Circle

Posted by on June 23, 2009

This by far is one of the most important principles identified by John Maxwell in the realm of leadership.  The simple definition of the law is that a leader’s potential is determined by those closest to them.

As any organization continues to grow the leader cannot continue to spend equal time with every person on staff because of time constraints alone.  This means that eventually the majority of a leader’s time will be need to be spent with the top 20% of their leadership team.

It is a proven leadership principle that they in turn will produce at least 80% of the desired results because of the scope of their impact throughout the entire organization.  The leader is incredibly dependent upon this inner circle because they are responsible for providing the best information possible upward for decision making and they are also responsible for the downward execution of all planning.

Leaders of large organizations should still spend some time managing by walking around and maintain some personal contact with all levels of staff.  However the purpose of this interaction is for personal encouragement and visibility and not for problem solving and day to day decision making.  The leader can be involved to some degree with everyone but they must invest themselves only in the inner circle because they are the key to continued growth and outstanding performance.

 

 

 

Rinsing Your Cottage Cheese

Posted by on June 22, 2009

There were many profound conclusions reached by Jim Collins research team that were documented in his bestselling book Good to Great.  The principle of rinsing your cottage cheese received a small amount of space in the book but may be one of the key principles that separate those organizations who merely survive in this economy and those who thrive.

This analogy comes from a disciplined world-class athlete named Dave Scott, who won the Hawaii Ironman Triathlon six times.  Even though he had a training schedule that would burn at least 5,000 calories per day he would still rinse his cottage cheese to get the extra fat off.

From a business planning model this represents the last 10 percent of work that most people are not willing to do or even know exists to make their project or program  the best it possibly could be.  Most people are willing to settle for 75-90% effort and feel that should really represent the best they can produce.

Sometimes the last 10% represents seemingly little things like a spot on the carpet or windows that have not been cleaned.  However that can be the very thing that a customer will notice and come to the conclusion that if you do not care about those areas what else are you not doing to be your best that they cannot see.

Collins writes, “Everyone would like to be the best, but most organizations lack the discipline to figure out with egoless clarity what they can be the best at and the will to do whatever it takes to turn that potential into reality.”  Bottom line they lack the character and the discipline to rinse their cottage cheese.