Category Archive: Staff Development

Hire Winners Not Whiners

Posted by on March 28, 2016

In the old days of the Industrial Age model of leadership everything was pretty simple.  The leaders made all of the decisions and the followers did all of the work.  There were very clearly identified lines of authority and policies and procedures for everyone.

The major goal of the company culture at the end of the day was to prevent failure.  Therefore if you had a problem with two people that were chronically taking too long for lunch breaks then you would design a system where everyone would have to sign out and sign back in.

Then it became some middle managers job assignment to monitor the system until it became a part of the new and improved culture for the company and that would solve the problem with lunch breaks.  This cycle was repeated over and over again and the best people in the organization were always assigned the duty of cleaning up the mess produced by the worst ten percent of workforce.

Today you better have your best people working on your biggest opportunities or you competition will eat your lunch and you will not need to sign out and in anymore.  You must move from a culture that tries to prevent failure to one that ensures success.

This means that you define success not by how the process is managed by what type of results your people are achieving.  The leaders number one responsibility now is to hire great people and set the vision for the organization.

The winners will take care of the strategy and it will produce results but you will probably have to live without your weekly employee lunch report.  You will not need it any more they fired the two people.

The Target Has Changed For Churches

Posted by on March 17, 2016

Any time you talk about some group of people being your primary target most people in the church get offended.  It is if they are concerned that because they are not in the target group their needs are not going to be met.  This of course should not have to be the case at all.

For over fifty years at least the same target group has existed from a demographic and psychographic standpoint.  They were the adults that made up the World War II and the Baby Boomer generations.  We developed programs and services to meet their needs and they would bring their children to church with them.

A typical adult conversation on the way home would be how did you like the message, music and the lesson?  If both adults had a good experience, then they would deal with whatever issues the children had and bring them back the next Sunday.

Today the overwhelming majority of adults under the age of forty are not coming to church any more.  They have a different world view about God and the need for role of the church in their lives.

When they do come because someone has relationally connected with them at work or in the neighborhood the conversation on the way home has completely changed.  Now the major thing that matters is what type of experience did their children have and do they want to come back again?

If the answer is yes, the adults are now willing to make the adjustments and they will be back.  If the answer is no, then regardless of what happened to mom and dad they are not going to give you a second look.

If your preschool, children and student ministries are not world-class in your church then you cannot expect to reach families in today’s culture.  The conversations on the way home have changed and your target group must change with it as well.

To Stay Relevant You Must Keep Learning

Posted by on March 14, 2016

There is no doubt a part of me that knows far more than I am actually applying in my life.  However, as a leader in every area of my life, I must become a life long learner or I will never reach my true potential.  This post by Pat Wordes for the HBR drives home this important reality for all of us:

“It’s not about learning a set of skills and then being “prepared” for life. It’s about learning to continuously learn over the course of your whole career. As AT&T CEO and Chair Randall Stephenson, recently told the New York Times, “There is a need to retool yourself, and you should not expect to stop….People who do not spend five to 10 hours a week in online learning will obsolete themselves with the technology.”

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The False Choice Between Top-Down And Bottom-Up Leadership

Posted by on February 22, 2016

Wow, this is the nail on the head for the tension between directive and collaborative leadership.  It proves the case for situational leadership where the leader is constantly adjusting their leadership style based on the competency and commitment of their team.  This is clearly not an either/or approach but a both/and:

“In management circles, leadership tends to get reduced to two opposing models: You’re either a traditional top-down leader who believes in the organizing power of clear chains of command, or you’re a collaborative, bottom-up leader who puts more faith in flat organizations, holocracies, and approaches that put leaders in more of a facilitator role. Advocates of either approach will tell you why theirs works best, and why the alternative is a disaster.”

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3 Ways To Respond To A Difficult Boss Who Resists Change

Posted by on February 17, 2016

I once spoke at an annual conference for the utility industry on the subject of change.  The major takeaway was that long after this recession cycle is over we are never going back to the way things used to be.

The world has permanently changed the way we live and especially the way we work.  The power of technology and the globalization of world economies are driving change in an unprecedented way.

At the end of both my presentations we had a question and answer session.  The dominant question from everyone was what do you do when you know change needs to occur but your boss either does not see the need or simply will not give up on the status quo?

The first thing you must do is to continue to respectfully continue to tell the truth.  The moment you give up and become a yes man you have stopped doing your job.

The second thing you must do is check your motives. At the end of the day if I have tried to be helpful and share my perspective in the right way then I can go home knowing I did it right.

The third thing is to realize that it is not in your job description to change your boss any more than it is to change your mate at home.  When we hit the wall is when we assume responsibility that was not given to us and become frustrated when the people above us don’t seem to get it.

After several months of respectfully communicating what you see from your perspective and nothing seems to be changing and you get the impression that they don’t want to hear it anymore.  The you must realize that in the end you will either change the corporate culture you are working in or if you stay too long it will change you.

When I have reached this point the change that needs to occur is not in my boss but where I am working.  I will not settle for a paycheck becasue the world is in a mess and I want to make a difference.

Growth Barriers For Churches

Posted by on January 26, 2016

There are many things that can keep a church from growing and reaching its potential.  The most obvious is for whatever reason God is not able to bless the work and all you are left with is human effort and nothing supernatural can happen.

The list of other real issues includes lack of resources in the areas of staffing, programming and facilities that will prevent you from reaching the next level.  Oh by the way, every significant increase of 500 people creates an entirely new list of different challenges that must be addressed in all of these areas.

Sometimes the problem is that a church gets out of balance in any one of these areas to the detriment of all the others.  The most obvious is over building your site and incurring too much debt that strangles everything else you are trying to accomplish.

The single most significant issue beyond the blessings of God is the constantly changing role of the pastor and the people.  In most small churches the pastor does the ministry and the people run the church.  For any church to reach its potential the pastor must do the leading and the people must be equipped to do the ministry.

In my experience far too many times when this ongoing transition breaks down the primary blame is placed on the people and their unwillingness to follow.  The hard cold truth is the reason they are not following is there is not a leader in place that has the character and integrity to say clearly come follow me as I follow Christ.

5 Practices Of The Leadership Challenge

Posted by on January 8, 2016

 

I recently became certified to become a trainer of The Leadership Challenge materials by James Kouzes and Barry Posner.  Although this book was written several years ago, its timeless leadership principles are just as relevant today as ever.

This very exhaustive book centers around these five simple but very powerful practices:

Model The Way-Find your voice by clarifying your personal values and set the example by aligning actions with shared values.

Inspire a Shard Vision-Envision the future by imagining exciting and ennobling possibilities and enlist others in a common vision by appealing to shared aspirations.

Challenge The Process-Search for opportunities by seeking innovative ways to change, grow, and improve and experiment and take risks by constantly generating small wins and learning from mistakes.

Enable Others to Act-Foster collaboration by promoting cooperative goals and building trust.  Strengthen others by sharing power and discretion.

Encourage The Heart-Recognize contributions by showing appreciation for individual excellence and celebrate the values and victories by creating a spirit of community.

I find this an excellent framework for all the leadership coaching and training that I do and I highly recommend that you implement these practices this new year.

 

Great Leaders Know They're Not Perfect

Posted by on December 7, 2015

Every day we are all asking ourselves the question How am I doing?   The place you go for the answer will determine your success.  Many of us set the bar too high and therefore live with a sense of ongoing failure.  Ron Carlucci in the HBR shares some great insight:

“It’s not unusual for executives enter a new job with deep-seated feelings of being an impostor. Our research studying thousands of leaders rising into bigger jobs revealed 69% feel underprepared for roles they assume. Forty-five percent had minimal understanding of the challenges they would face, and 76% said their organizations were not helpful in getting them ready. ”

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How To Have Difficult Conversations

Posted by on December 4, 2015

This one took years to learn the hard way and I still routinely blow it to this day.  It is not enough to be right, you also have to say the right thing, the right way and last but not least at the right time.  If not the message is never heard by the way the messenger delivered it.  Mark Merrill has a great post:

“No matter how nice you are, no matter how nice the people around you are, there will be times when you need to have a difficult conversation. Occasional tough talks are just a part of life.  Maybe you have to talk with your spouse about a concern you have over something in your marriage.”

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Problems With The Boss

Posted by on November 18, 2015

All of us have worked at some point in time for someone who at worst just could not get it done or at best was personality challenged.   We come into our jobs with the hope that we can be a part of the solution and yet there are times when we don’t see the progress we had hoped for.

I changed jobs three times in the first five years out of college because I thought the problem was external.  If I could just get with the right company with a great boss then I would be successful.  To my shock I realized that the real problems were internal and I was simply carrying all of my personal issues from one company to the next expecting different results.

These are some of the things I have learned over the years about problems with the boss:

  1.  Check Your Motives—make sure that your real agenda is to do what is best for the organization and not for yourself.  When you make it a priority to help make your boss successful then it becomes a win-win for everyone.
  2. Keep It Real—when things are not changing at the pace you had hoped you have a choice to make.  You can get your feelings hurt and start telling people what they want to hear and emotionally quit or you can have the character to tell the truth with a respectful attitude.
  3. Watch Your Tongue—if you allow your concerns to become public in an inappropriate way then you just became part of the problem and not part of the solution.  You should never say anything negative about another person to someone else because it will only spread disunity and destroy team moral.
  4. Do Your Job—when we get in the negative cycle not only are we causing problems for other people we are not focused on getting our own jobs done with excellence.  We must show up every day with a clean heart and high level of commitment to be and do our best.

 

I can promise you it is not in your job description to change your boss or even your organization for that matter.  What is there is a clear set of priorities that need to be done by a person who is mature enough to stay positive when things don’t go their way and passionate enough to never settle for anything less than their personal best every day.